Effects of two types of intra-team feedback on developing a shared mental model in Command & Control teams
article
In two studies, the effect of two types of intra-team feedback on developing a shared mental model in Command & Control teams was investigated. A distinction is made between performance monitoring and team self-correction. Performance monitoring is the ability of team members to monitor each other's task execution and give feedback during task execution. Team self-correction is the process in which team members engage in evaluating their performance and in determining their strategies after task execution. In two experiments the opportunity to engage in performance monitoring, respectively team self- correction, was varied systematically. Both performance monitoring as well as team self-correction appeared beneficial in the improvement of team performance. Teams that had the opportunity to engage in performance monitoring, however, performed better than teams that had the opportunity to engage in team self -correction.
Topics
Performance measurementSelf-managementShared mental modelCoordinationMilitaryCommand and ControlCommunicationIntra-team feedbackPerformance monitoringShared mental modelTeam self-correctionTeamsinterpersonal communicationTask performanceDecision Making, OrganizationalGroup ProcessesNetherlandsRescue WorkTask Performance and Analysis
TNO Identifier
9852
Source
Ergonomics, 43(8), pp. 1167 - 1189.
Pages
1167 - 1189
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