Cross-border e-government services in Europe Expected benefits barriers and drivers of the once-only principle
conference paper
Moving towards the cross-border mobility of e-Government services is a political priority of the European Union, but the provision of such services remains fragmented. This paper builds on the first research results of "The Once-Only Principle Project" (TOOP), launched in 2017 by the European Commission and 51 organizations from 21 European countries to advance cross-border e-services through exploring and testing the cross-border application of the once-only principle (OOP). According to this principle, public administrations should collect information from citizens and businesses only once and then share this information with other administrative bodies. On the basis of a literature review, survey, focus group interviews and workshops, this paper presents a preliminary take on the benefits associated with cross-border OOP, as well as the barriers and drivers that affect the emergence of OOP-based cross-border e-Government services.
Topics
TNO Identifier
954999
ISBN
9781450354
Publisher
Association for Computing Machinery
Source title
ACM International Conference Proceeding Series, 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018, 4-6 April 2018, Galway, Ireland
Editor(s)
Soares, D.
Kankanhalli, I.
Ojo, A.
Kankanhalli, I.
Ojo, A.
Pages
69-72
Files
To receive the publication files, please send an e-mail request to TNO Repository.