Resilience and team communication processes
article
This research shows that studying team communication processes is important for understanding a team’s resilience. Resilience is defined as the ability to manage tradeoffs and to offer and accept support. Resilient team communication patterns are characterized by processes related to taking initiative, team members helping each other out (back-up behavior), and closed-loop communication structures. Human factors professionals can help in making teams more resilient by providing feedback on successful team communication patterns, helping teams train in these patterns, and assisting them in ways to reflect upon their own performance. It is important to study teams in their multi-level context and over longer periods of time.
Topics
TNO Identifier
955708
Source
Tijdschrift voor Human Factors, 46(1), pp. 11-14.
Pages
11-14