Digital Tools to Support Knowledge Sharing and Cooperation in High-Investment Product-Services
conference paper
The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union Useit-Wisely project and summaries demonstration results from the project. Six cluster cases from different industry sectors (energy, machinery, space, office workplace, vehicles, and shipbuilding) were developing their tools and processes during the project. Based on the demonstration evaluations, it seems that the Useit-Wisely project has enabled companies to improve their product-services by using interactive collaborative environments and new business models. Participants that took part in the demonstrations felt that the new approach makes users’ work easier, provides competitive advantage, facilitates knowledge sharing and decision making, extends the efficient lifecycle of existing machinery and supports sustainable development.
Topics
Knowledge sharingCooperationManufacturingProduct-service systemCooperationDecision makingDemonstrationsDigital devicesErgonomicsInformation managementInvestmentsMachineryManufactureCollaborative environmentsCompetitive advantageCustomer requirementsCompetitionManufacturing industriesNew business modelsKnowledge management
TNO Identifier
776631
ISBN
9783319604732
Publisher
Springer
Source title
Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future: Proceedings of the AHFE 2017 International Conference on Human Aspects of Advanced Manufacturing, July 17-21, 2017, Los Angeles, California, USA
Editor(s)
Trzcielinski, S.
Place of publication
Cham
Pages
235-246
Files
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