Expectation management in child-robot interaction
conference paper
Children are eager to anthropomorphize (ascribe human attributes to) social robots. As a consequence they expect a more unconstrained, substantive and useful interaction with the robot than is possible with the current state-of-the art. In this paper we reflect on several of our user studies and investigate the form and role of expectations in child-robot interaction. We have found that the effectiveness of the social assistance of the robot is negatively influenced by misaligned expectations. We propose three strategies that have to be worked out for the management of expectations in child-robot interaction: 1) be aware of and analyze children's expectations, 2) educate children, and 3) acknowledge robots are (perceived as) a new kind of 'living' entity besides humans and animals that we need to make responsible for managing expectations. © 2017 IEEE. IEEE Robotics and Automation Society (RA); Institute of Electrical and Electronics Engineers (IEEE); Institute of Systems and Robotics - University of Coimbra; Korea Robotics Society (KROS); The Robotics Society of Japan (RSJ)
Topics
TNO Identifier
788534
ISBN
9781538635186
Publisher
Institute of Electrical and Electronics Engineers Inc.
Article nr.
8172412
Source title
26th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2017. 28 August 2017 through 1 September 2017
Pages
916-921
Files
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