Aggression accounted: costs of aggressive behavior and violence at work, benefits of preventive measures
conference paper
In many countries, aggression and violence at work are an increasing problem . Public services, like police, ambulances, hospitals, fire brigade, and civil services, seem to be confronted with relatively many of the incidents. Employees suffer from verbal abuse, discrimination, sexual harassment, intimidation and threatening, or even physical harass­ment. There is a general understanding of effects, mostly based on incidents in their own organization. But there is no insight into the actual costs of incidents and in the benefits of prevention. For these, a method and a tool were developed. Calculations help to enhance the understanding and to promote prevention.
Topics
TNO Identifier
868495
ISBN
0-9768143-4-X
Publisher
IEA
Source title
Human factors in organizational design and management Tenth International Symposium on Human factors in organizational design and management, Grahamstown, Eastern Cape, South Africa, April 4-6, 2011
Editor(s)
Gobel, M.
Christie, C.
Zschernack, S.
Todd, A.
Mattison, M.
Christie, C.
Zschernack, S.
Todd, A.
Mattison, M.
Place of publication
Santa Monica
Pages
I 89-94
Files
To receive the publication files, please send an e-mail request to TNO Repository.