Feedback to renal transplant patients in a self-management support system
conference paper
Motivation - A key function of a future self-management support system (SMSS) for renal transplant patients is to provide feedback about their health status. This study investigates patients' understanding, preference, and trust of such feedback. Research approach - Three types of feedback form, namely simplicity, empathy, and empowerment, were designed and tested with 12 non-patients. The task completeness and the participants' preference were compared. Findings - The users did trust the empowerment feedback more than other feedback. Furthermore, the feedback types seemed to influence users' ability of reporting their previous days' health status. Research limitations/Implications - This research worked out three feedback types and provided insight into their effectiveness and preference. However, the number of participants was small, and they were non-patients, highly educated and relatively young. Originality/Value - This research investigated different feedback types for self-management support systems in the healthcare domain. Take away message - The different way of presenting the same information might influence users' trust and understanding of their health status. Copyright 2012 ACM.
TNO Identifier
471077
ISBN
9781450317863
Source title
30th European Conference on Cognitive Ergonomics, ECCE 2012, 28 August 2012 through 31 August 2012, Edinburgh
Pages
148-150
Files
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