Explanation and coordination in human-agent teams : A study in the BW4T testbed
conference paper
There are several applications in which humans and agents jointly perform a task. If the task involves interdependence among the team members, coordination is required to achieve good team performance. Coordination in human-agent teams can be improved by giving humans insight in the behavior of the agents. When humans are able to understand and predict an agent's behavior, they can more easily adapt their own behavior to that of the agent. One way to achieve such understanding is by letting agents explain their behavior. This paper presents a study in the BW4T coordination testbed that examines the effects of agents explaining their behavior on coordination in human-agent teams. The results show that explanations about agent behavior do not always lead to better team performance, but they do impact user experience in a positive way. © 2011 IEEE.
Topics
TNO Identifier
442955
ISBN
9780769545134
Article nr.
6040694
Source title
2011 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Workshops, WI-IAT 2011, 22 August 2011 through 27 August 2011, Lyon
Pages
17-20
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