Possibilities to improve the aircraft interior comfort experience
article
Comfort plays an increasingly important role in the interior design of airplanes. Although ample research has been conducted on airplane design technology, only a small amount of public scientific information is available addressing the passenger's opinion. In this study, more than 10,000 internet trip reports and 153 passenger interviews were used to gather opinions about aspects which need to be improved in order to design a more comfortable aircraft interior. The results show clear relationships between comfort and legroom, hygiene, crew attention and seat/personal space. Passengers rate the newer planes significantly better than older ones, indicating that attention to design for comfort has proven effective. The study also shows that rude flight attendants and bad hygiene reduce the comfort experience drastically and that a high comfort rating is related to higher "fly again" values. © 2011 Elsevier Ltd and The Ergonomics Society.
Topics
Aircraft interiorsCabin comfortLegroomPassengers' opinionAircraft interiorsAirplane designCabin comfortFlight attendantsInterior designsLegroomPassengers' opinionScientific informationArchitectural designAircraftadultaircraftarticlefemalehumanhygieneInternetinterviewmalequestionnairesatisfactionscoring system
TNO Identifier
442919
ISSN
0003-6870
Source
Applied Ergonomics, 43(2), pp. 354-359.
Pages
354-359
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