Distributed trouble-shooting
bookPart
When knowledge, required for trouble-shooting at sea, can be supplied real-time but from a distance, problems, such as with the limited availability of specialists, and the high costs of maintenance, may be tackled. Unclear is, however, how this redistribution of knowledge will work in practice. We therefore performed an experiment in which an on-shore expert and an on-board mechanic fixed technical problems together, to investigate the effect of communication means, and the amount of knowledge a mechanic needs to do his job. Based on a framework for remote trouble-shooting, we coded the conversation between expert and mechanic in detail. The results show that, in principle, the problems could be fixed, both by technical and non-technical personnel. Not surprisingly, distributed trouble-shooting requires more time, more communication and more effort, especially with non-technical personnel. Unfortunately, it is less safe, also for technicians.
TNO Identifier
13002
Source title
Cooperative Systems Design: Scenario-Based Design of Collaborative Systems
Editor(s)
Darses, F.
Dieng, R.
Simone, C.
Zacklad, M.
Dieng, R.
Simone, C.
Zacklad, M.
Pages
55 - 68
Files
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