An Advanced Information Management Support System to Improve the Decision Making Process within Future Command Information Centers
conference paper
This paper describes the achieved research results within several national and international C2 and information-management projects for developing concepts for balancing the information push with the operator's information need to meet the requirement to avoid / suppress information overload situations. The paper starts with an analysis and syntheses of the information overload problem. A model is used to describe the causes and the consequences of information overload on an operator's behavior and performance in the command information center of naval vessels. Research has shown that an increasing amount of time is needed for gathering and discriminating the relevant information from the actual information flow push while less time is left for analyzing the relevant information in more details and taking right and original decisions. Information overload is seen as a serious threat for the quality and performance of mission execution. The foundation for an adaptive information management support concept is based on merging several information management support approaches:
1. Approaches to estimate and/or measure and control the operator's information overload.
2. Information exchange concepts.
3. Information handling within several kind of tasks: Skill based, rule-based and knowledgebased tasks.
Based on the complexity of the problem, an information management concept is discussed to control and filter the information flows adaptively for skill and rule dominated tasks.
1. Approaches to estimate and/or measure and control the operator's information overload.
2. Information exchange concepts.
3. Information handling within several kind of tasks: Skill based, rule-based and knowledgebased tasks.
Based on the complexity of the problem, an information management concept is discussed to control and filter the information flows adaptively for skill and rule dominated tasks.
TNO Identifier
95279
Publisher
Naval Postgraduate School
Source title
2000 Command and Control Research and Technology Symposium - Making Information Superiority Happen, June 26-28, 2000, Naval Postgraduate School, Monterey, CA, USA
Place of publication
Monterey, CA
Pages
1-19
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