Template Clustering for the Foundational Analysis of the Dark Web

The rapid rise of the Dark Web and supportive technologies has served as the backbone facilitating online illegal activity worldwide. These illegal activities supported by anonymisation technologies such as Tor has made it increasingly elusive to law enforcement agencies. Despite several successful law enforcement operations, illegal activity on...

Gebruikersrichtlijnen voor een website over preconceptiezorg: focusgroep-onderzoek onder lager opgeleide en migrantenmeiden

User experience (gebruiksvriendelijkheid; UX) is van doorslaggevend belang voor een eerste bezoek aan en (terugkerend) gebruik van een website. Om een gebruiksvriendelijke website te creëren dient in een vroeg stadium het perspectief van de doelgroep te worden meegenomen wat betreft hun voorkeuren en ervaringen. Dit deden we middels focusgroep...

Longitudinal navigation log data on a large web domain

We have collected the access logs for our university's web domain over a time span of 4.5 years. We now release the pre-processed data of a 3-month period for research into user navigation behavior. We preprocessed the data so that only successful GET requests of web pages by non-bot users are kept. The resulting 3-month collection comprises 9...

Getting logistics closer to end users

Nowadays, logistics could make you purchase a book in Amazon and delivering it in 24-hours using a service from a logistics operator or a transport company. In a more complex scenario, an order could be traveling around the globe, passing from hand to hand between unknown actors for months. In most cases the client would not be notified in a...

COBACORE Community Based Comprehensive Recovery : D6.6: Project website - WP6: Dissemination, Exploitation and Education

This document describes the structure of the COBACORE project website.

Using Wikipedia's category structure for entity search

In this paper we investigate how the category structure of Wikipedia can be exploited for Entity Ranking. In the last decade, theWeb has not only grown in size, but also changed its character, due to collaborative content creation and an increasing amount of structure. Current Search Engines find Web pages rather than information or knowledge,...

Web vs phone based service experiences: Effects of emotions on customer satisfaction across sectors

Empirical studies show that emotions mediate the impact of perceived service quality on customer satisfaction. In this paper, we explore how the mediating effect of emotions differs between web and telephone encounters. In addition, we explore if this mediating effect differs across three service industries that rely heavily on telephone and web...

Ontwikkeling van een vragenmodule om een deelnemersprofiel te generen op de website van Sportshake

Factors shaping the user experience on utiliterian websites

This paper explores factors that influence the user experience when using utilitarian websites. A theoretical model for the user experience of utilitarian websites is proposed and investigated. This model is an extension of the Technology Acceptance Model (TAM). The effects of perceived ease of use, perceived usefulness, perceived enjoyment,...

A language modeling approach to the Text Retrieval Conference

In this paper we present the language modeling approach to information retrieval as a toolbox to systematically combine information from different sources. Four TREC subtasks (Ad Hoc, Entry Page, Adaptive Filtering and Cross-language) are used to illustrate the application of language models to different information retrieval problems.

Easing Internet access of health information for elderly users

Elderly users are increasingly becoming active consumers of Internet technologies. Developing websites dedicated to this user group presents several design issues (such as that of 'design for all', participatory design, patient empowerment and cognitive usability assessment methods). SeniorGezond is a health information resource currently under...

The importance of prior probabilities for entry page search

An important class of searches on the world-wide-web has the goal to find an entry page (homepage) of an organisation. Entry page search is quite different from Ad Hoc search. Indeed a plain Ad Hoc system performs disappointingly. We explored three non-content features of web pages: page length, number of incoming links and URL form. Especially...

A generic usability test environment for webbased services

The success of web-based services depends critically on the users' satisfaction and on the effectiveness and efficiency of their computer use. The development of a tool that supports systematic user tests with end-users interacting with (a prototype of) a future interface of a web-based service will be discussed. The full scope of relevant user...