Trust Development in Military and Civilian Human–Agent Teams: The Effect of Social-Cognitive Recovery Strategies

Autonomous agents (AA) will increasingly be deployed as teammates instead of tools. In many operational situations, flawless performance from AA cannot be guaranteed. This may lead to a breach in the human’s trust, which can compromise collaboration. This highlights the importance of thinking about how to deal with error and trust violations...

A Tailored Web-Based Video Intervention (ParentCoach) to Support Parents With Children With Sleeping Problems: User-Centered Design Approach

Background: Many parents frequently struggle with undesirable or problematic behavior (ie, temper tantrums and whining) displayed by their child. To support parents in promoting positive parenting skills (ie, recognizing challenging situations and reacting appropriately), the interactive video e-learning tool ParentCoach was developed. The tool...

Deriving guidelines for designing interactive questionnaires for low-literate persons: Development of a health assessment questionnaire

Large groups in society, in particular people with low literacy, lack the necessary proactivity and problem-solving skills to be self-reliant. One omnipresent problem area where these skills are relevant regards filling in forms and questionnaires. These problems could be potentially alleviated by taking advantage of the possibilities of...

Connected media and presence

Effective design of shared mediated spaces, information and connectedness requires theory and practice from a range of disciplines such as found in European projects like Together Anywhere, Together Anytime (TA2) and the EIT ICT Labs Mediating Presence activity. Building on this work we continue to investigate the changes in the European digital...

A new scenario based approach for designing driver support systems applied to the design of a lane change support system

Designing a new driver support system that meets the expectations of drivers is a difficult and time-consuming process. Despite the availability of various types of design support, it has essentially remained a process in which designers are forced to make assumptions about what other people want. This paper presents a new approach for...

A new scenario based approach for designing driver support systems applied to the design of a lane change support system

Designing a new driver support system that meets the expectations of drivers is a difficult and time-consuming process. Despite the availability of various types of design support, it has essentially remained a process in which designers are forced to make assumptions about what other people want. This paper presents a new approach for...

Collaborative situational mapping during emergency response

During emergency response, individuals observe only part of the picture, sharing of information is needed to get the required complete picture. The aim of our study is to get insight in the collaborative mapping process in order to derive requirements for a map-sharing tool. First, we analyzed the domain to assess the mapping processes, to...

Distilling support opportunities to improve urban search and rescue missions

Current USAR missions are challenged by many factors leading to a study on how human computer interaction can provide support in this domain. Using data from a two-day observation in combination with mission reports, we applied a situated cognitive engineering design methodology to distill the operational demands, the human factors challenges,...

User-centered design with illiterate persons: The case of the ATM user interface

One of the major challenges in current user interface research and development is the accommodation of diversity in users and contexts of use in order to improve the self-efficacy of citizens. A common banking service, which should be designed for diversity, is the Automated Teller Machine (ATM). This paper describes the various user-centered...

Cognitive abilities of functionally illiterate persons relevant to ICT use

The present study investigates the proficiency levels of functionally illiterate persons regarding a number of cognitive skills (language processing skills (reading, writing, listening), visual organizational and visual memory skills, mental spatial orientation, speed of cognitive processing, vigilance, divided attention and perceived self...

Designing personal attentive user interfaces in the mobile public safety domain

In the mobile computing environment, there is a need to adapt the information and service provision to the momentary attentive state of the user, operational requirements and usage context. This paper proposes to design personal attentive user interfaces (PAUI) for which the content and style of information presentation is based on models of...