Data science for service design: An introductory overview of methods and opportunities

To support effective and successful projects, Service Design practitioners rely on insights that mainly build on qualitative research methodology. The literature on data science promises to help transform how design research is done, adding sophisticated quantitative analyses, complementing existing methods with the power of machines. Due to...

16.8 Monolithic all-perovskite triple-junction solar cells via a universal two-step solution process

Perovskite semiconductors hold a unique promise in developing multijunction solar cells with high-efficiency and low-cost. Besides design constraints to reduce optical and electrical losses, integrating several very different perovskite absorber layers in a multijunction cell imposes a great processing challenge. Here, we report a versatile two...

SAIL: A Social Artificial Intelligence Layer for Human-Machine Teaming

Human-machine teaming (HMT) is a promising paradigm to approach future situations in which humans and autonomous systems closely collaborate. This paper introduces SAIL, a design method and framework for the development of HMT-concepts. Starting point of SAIL is that an HMT can be developed in an iterative process in which an existing autonomous...

DECAB: Process development of a phase change absorption process

This work describes the conceptual design of a novel separation process for CO2 removal from flue gas based on precipitating solvents. The process here described (DECAB) is an enhanced CO2 absorption based on the Le Chatelier's principle, which states that reaction equilibrium can be shifted by removing one of the constituents in the reaction. A...

The contribution of Park and Ride to a robuust mobility system

Transport networks in many urbanized areas are vulnerable. Small disturbances can cause large delays for many travellers. In (Schrijver et al., 2008) and (Snelder et al., 2009), an architecture for designing robust road networks is presented. In this architecture robustness is defined as the extent to which a network is able to maintain the...

Application of the QFD as a design approach to ensure comfort in using hand tools: Can the design team complete the House of Quality appropriately?

Quality Function Deployment is proposed as an effective design method to integrate ergonomics needs and comfort into hand tool design because it explicitly addresses the translation of customer needs into engineering characteristics. A crucial step during QFD concerns the linking of engineering characteristics to customer needs in the House of...

User-centered design with illiterate persons: The case of the ATM user interface

One of the major challenges in current user interface research and development is the accommodation of diversity in users and contexts of use in order to improve the self-efficacy of citizens. A common banking service, which should be designed for diversity, is the Automated Teller Machine (ATM). This paper describes the various user-centered...

SuperAssist: A User-Assistant Collaborative Environment for the supervision of medical instrument use at home

With the rise of Transmural care, patients increasingly use medical instruments at home. Maintenance and troubleshooting greatly determines the safety and accuracy of these instruments. For the supervision of these complex tasks, we developed a User-Assistant Collaborative Environment (U-ACE). We designed three types of personal virtual...