Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

How IT Chain Collaboration Enables Dutch Governmental Organizations to Realize Innovation

Dit artikel beschrijft een framework dat organisaties in een keten kan helpen om hun volwassenheid op het gebied van ketensamenwerking te bepalen en verbeteren. Immers, samenwerking in een informatieketen is vaak nog ingewikkelder dan samenwerking in een productieproces dat is gericht op het voortbrengen van fysieke goederen. Het raamwerk is...

How IT Chain Collaboration Enables Dutch Governmental Organizations to Realize Innovation

Collaborating in a value chain that delivers services is even more complex and information intensive than the collaboration in a physical goods value chain. Successfully managing the collaboration and underlying information chain is critical for the delivery of the end service. This paper gives insights into the challenges present in the domain...

Doing the right task: Context-Aware Notification for Mobile Police Teams

The main argument in this thesis is that mobile technology has to adapt information presentation to the mobile use context and Human Factors (attention, workload and individual characteristics). This will provide better support for work in these domains than non-adaptive systems. We expect such context-aware mobile support (CAMS) systems to...

Balancing benefits and costs of autmated task allocation in mobile surveillance

Motivation - Automated task allocation systems are prone to errors (e.g. incorrect advice) due to context events. Empirical assessment is needed of how the costs of incorrect task allocation advice relate to the benefits. Research approach - Claims regarding benefits and costs are tested in a team surveillance task in a synthetic task...