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Neerincx, M.A. (author), Streefkerk, J.W. (author), TNO Technische Menskunde (author)
The Personal Assistant for onLine Services (PALS) project aims at attuning the interaction with mobile services to the momentary usage context. Among other thing, PALS should adequately address emotional states of the user and support users building up an adequate trust level during service interactions. In an experiment, participants performed...
conference paper 2003