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An embodied conversational agent coach to support societal participation learning by low-literate users

Schouten, D.G.M. (author), Deneka, A.A. (author), Theune, M. (author), Neerincx, M.A. (author), Cremers, A.H.M. (author)

People of low literacy could benefit from automated support when learning about societal participation. We design an Embodied Conversational Agent (ECA) ‘coach’ that can provide effective learning support to low-literate learners, develop a prototype virtual learning environment, and evaluate this prototype with low-literate end users. First, we...

article 2022

document

Team design patterns for moral decisions in hybrid intelligent systems: A case study of bias mitigation

van Stijn, J.J. (author), Neerincx, M.A. (author), van Teije, A. (author), Vethman, S. (author)

Increasing automation in the healthcare sector calls for a Hybrid Intelligence (HI) approach to closely study and design the collaboration of humans and autonomous machines. Ensuring that medical HI systems' decision-making is ethical is key. The use of Team Design Patterns (TDPs) can advance this goal by describing successful and reusable...

conference paper 2021

document

An introduction to the Handbook, communities of practice, and definitions of expertise

Ward, P. (author), Schraagen, J.M.C. (author), Gore, J. (author), Roth, E.M. (author)

This chapter provides a brief summary of the various communities of practice that have paved the way for current expertise researchers, and are formative of this Handbook. A synopsis follows, detailing how expertise has been defined both historically and in present day. The purpose in this chapter is threefold: To demonstrate the heterogeneity...

bookPart 2020

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Socio-Cognitive Engineering of a Robotic Partner for Child’s Diabetes Self-Management

Neerincx, M.A. (author), Vught, W. (author), Blanson Henkemans, O. (author), Oleari, E. (author), Broekens, J. (author), Peters, R. (author), Kaptein, F. (author), Demiris, Y. (author), Kiefer, B. (author), Fumagalli, D. (author), Bierman, B. (author)

Social or humanoid robots do hardly show up in "the wild", aiming at pervasive human benefits such as child health. This paper presents the socio-cognitive engineering (SCE) methodology for the required field research \& development of robots, focusing on the incremental development of a social robot and child-robot activities that support the...

article 2019

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A digital coach that provides affective and social learning support to low-literate learners

Schouten, D.G.M. (author), Venneker, F. (author), Bosse, T. (author), Neerincx, M.A. (author), Cremers, A.H.M. (author)

In this study, we investigate if a digital coach for low-literate learners that provides cognitive learning support based on scaffolding can be improved by adding affective learning support based on motivational interviewing, and social learning support based on small talk. Several knowledge gaps are identified: motivational interviewing and...

article 2018

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Using perceptual and cognitive explanations for enhanced human-agent team performance

Neerincx, M.A. (author), van der Waa, J. (author), Kaptein, F. (author), van Diggelen, J. (author)

conference paper 2018

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Low-literates’ support needs for societal participation learning: Empirical grounding of theory- and model-based design

Schouten, D.G.M. (author), Paulissen, R.T. (author), Hanekamp, M. (author), Groot, A. (author), Neerincx, M.A. (author), Cremers, A.H.M. (author)

Specialized learning support software can address the low societal participation of low-literate Dutch citizens. We use the situated Cognitive Engineering method to iteratively create a design specification for the envisioned system VESSEL: a Virtual Environment to Support the Societal participation Education of Low-literates. An initial high...

article 2017

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Requirements for a virtual environment to support the social participation education of low-literates

Schouten, D.G.M. (author), Smets, N.J.J.M. (author), Driessen, M. (author), Fuhri, K. (author), Neerincx, M.A. (author), Cremers, A.H.M. (author)

People of low literacy experience difficulties while participating in society. Learning support software could help alleviate these difficulties. However, there is currently no overview of theoretically and empirically sound requirements for this kind of support. This paper uses the situated cognitive engineering method to create a requirements...

conference paper 2016

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Specifying and testing the design rationale of social robots for behavior change in children

Looije, R. (author), Neerincx, M.A. (author), Hindriks, K.V. (author)

We are developing a social robot that helps children with diabetes Type 1 to acquire self-management skills and routines. There is a diversity of Behavior Change Techniques (BCTs) and guidelines that seem to be useful for the development of such support, but it is not yet clear how to work out the techniques into concrete robot support functions...

article 2016

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Interaction Design Patterns for Adaptive Human-Agent-Robot Teamwork in High-Risk Domains

Neerincx, M.A. (author), van Diggelen, J. (author), van Breda, L. (author)

Integrating cognitive agents and robots into teams that operate in high-demand situations involves mutual and context-dependent behaviors of the human and agent/robot team-members. We propose a cognitive engineering method that includes the development of Interaction Design patterns for such systems as re-usable, theoretically and empirically...

conference paper 2016

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Lost in persuasion A multidisciplinary approach for developing usable, effective, and reproducible persuasive technology for health promotion

Blanson Henkemans, O.A. (author), van Empelen, P. (author), Paradies, G.L. (author), Looije, R. (author), Neerincx, M.A. (author)

Despite its acknowledged benefits for health promotion, the full potential of persuasive technology is not (yet) reached in regard to usability, effectiveness, and reproducibility. It often lacks an effective combination of technical features and behavior change strategies. This paper presents a multidisciplinary approach, addressing both...

conference paper 2015

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Human-Robot Teamwork in USAR Environments: The TRADR Project

de Greeff, J. (author), Hindriks, K. (author), Neerincx, M.A. (author), Kruijff-Korbayova, I. (author)

The TRADR project aims at developing methods and models for human-robot teamwork, enabling robots to operate in search and rescue environments alongside humans as teammates, rather than as tools. Through a user-centered cognitive engineering method, human-robot teamwork is analyzed, modeled, implemented and evaluated in an iterative fashion....

conference paper 2015

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Inclusive design and anthropological methods to create technological support for societal inclusion

Cremers, A.H.M. (author), Jansen, Y.J.F.M. (author), Neerincx, M.A. (author), Schouten, D. (author), Kayal, A. (author)

Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. They include ageing people, people with low literacy skills, non-natives, but also children. They could all be supported by information and communication technology (ICT), but only if this technology is designed to fit their ...

conference paper 2014

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Using process-oriented interfaces for solving the automation paradox in highly automated navy vessels

van Diggelen, J. (author), Post, W. (author), Rakhorst, M. (author), Plasmeijer, R. (author), van Staal, W. (author)

This paper describes a coherent engineering method for developing high level human machine interaction within a highly automated environment consisting of sensors, actuators, automatic situation assessors and planning devices. Our approach combines ideas from cognitive work analysis, cognitive engineering, ontology engineering, and task-based...

conference paper 2014

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Interaction design patterns for coherent and re-usable shape specifications of human-robot collaboration

Mioch, T. (author), Ledegang, W. (author), Paulissen, R. (author), Neerincx, M.A. (author), van Diggelen, J. (author)

Sharing and re-using design knowledge is a challenge for the diverse multi-disciplinary research and development teams that work on complex and highly automated systems. For this purpose, a situated Cognitive Engineering (sCE) methodology was proposed that specifies and assesses the functional user requirements with their design rationale in a...

conference paper 2014

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An ontology for automated scenario-based training

Peeters, M.M.M. (author), van den Bosch, K. (author), Neerincx, M.A. (author), Meyer, J.J.Ch. (author)

An intelligent system for automated scenario-based training (SBT) needs knowledge about the training domain, events taking place in the simulated environment, the behaviour of the participating characters, and teaching strategies for effective learning. This knowledge base should be theoretically sound and should represent the information in a...

article 2014

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User requirement analysis of social conventions learning applications for Non-natives and low-literates

Schouten, D. (author), Smets, N. (author), Driessen, M. (author), Hanekamp, M. (author), Cremers, A.H.M. (author), Neerincx, M.A. (author)

Learning and acting on social conventions is problematic for low-literates and non-natives, causing problems with societal participation and citizenship. Using the Situated Cognitive Engineering method, requirements for the design of social conventions learning software are derived from demographic information, adult learning frameworks and ICT...

conference paper 2013

document

An ontology for integrating didactics into a serious training game

Peeters, M.M.M. (author), van den Bosch, K. (author), Meijer, J.J.C. (author), Neerincx, M.A. (author)

Serious games offer high potential for immersive, effective, and autonomous training. However, research has shown that trainees need guidance and structure during training. This could be achieved by means of well-chosen scenarios and targeted adaptations of the storyline based on didactic considerations. This paper discusses some of the...

conference paper 2012

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Situated cognitive engineering: the requirements and design of automatically directed scenario-based training

Peeters, M.M.M. (author), Meyer, J.J.C. (author), van den Bosch, K. (author), Neerincx, M.A. (author)

Serious games enable trainees to practice independently of school, staff, and fellow students. This is important as amount of practice directly relates to training efficacy. It is also known that personalized guidance elevates the benefits of training. How to achieve automated guidance, for example to be used in serious games, is a yet unsolved...

conference paper 2012

document

Cognitive engineering of a military multi-modal memory restructuring system

Brinkman, W.P. (author), Vermetten, E. (author), van den Steen, M. (author), Neerincx, M.A. (author)

Several methods have been proposed to treat combat veterans with Posttraumatic Stress Disorder (PTSD). Still, a recent review reports on high drop-out and non response rates. This has motivated work in the design of a software application to support and increase the appeal of traditional face-to-face trauma-focused psychotherapy. The research...

article 2011