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Vink, P. (author), Bazley, C. (author), Kamp, I. (author), Blok, M. (author)Comfort plays an increasingly important role in the interior design of airplanes. Although ample research has been conducted on airplane design technology, only a small amount of public scientific information is available addressing the passenger's opinion. In this study, more than 10,000 internet trip reports and 153 passenger interviews were...article 2012