- document
-
Kox, E.S. (author), Siegling, L. (author), Kerstholt, J.H. (author)Autonomous agents (AA) will increasingly be deployed as teammates instead of tools. In many operational situations, flawless performance from AA cannot be guaranteed. This may lead to a breach in the human’s trust, which can compromise collaboration. This highlights the importance of thinking about how to deal with error and trust violations...article 2022
- document
-
Kox, E.S. (author), Kerstholt, J.H. (author), Hueting, T.F. (author), de Vries, P.W. (author)Trust is a fundamental aspect of teamwork in Human-Agent Teams (HATs). Trust violations are an inevitable aspect of the cycle of trust, so effective trust repair strategies are needed to ensure durable and successful team performance. This study explores the effectiveness of four trust repair strategies. In a first-person shooter resembling HAT...conference paper 2022
- document
-
Kox, E.S. (author), Siegling, L. (author), Kerstholt, J.H. (author)Autonomous agents are increasingly deployed as teammates instead of as tools. These systems can err and errors can lead to a breach in the human’s trust, compromising collaboration. This forces us to think about how to deal with error when designing autonomous systems. We explored the influence of uncertainty communication and apology on the...public lecture 2021
- document
-
Kox, E.S. (author), Kerstholt, J.H. (author), Hueting, T.F. (author), de Vries, P.W. (author)The role of intelligent agents becomes more social as they are expected to act in direct interaction, involvement and/or interdependency with humans and other artificial entities, as in Human-Agent Teams (HAT). The highly interdependent and dynamic nature of teamwork demands correctly calibrated trust among team members. Trust violations are an...article 2021
- document
-
Schuurmans-Spoelstra, M. (author), Peereboom, M. (author), van Berlo, M.P.W. (author), van Vugt, M. (author), Kerstholt, J.H. (author), Vos, P.M. (author), Smit, S.K. (author), Schadd, M.P.D. (author), Post, R. (author), Powell, T.E. (author), de Vries, A. (author), Neef, M. (author)Aanleiding In de ‘Evaluatie op de Wet Veiligheidsregio’s’ uit december 2020 wordt gesteld dat het de minder klassieke crises zijn waar het huidige systeem van crisisbeheersing nog niet op is toegerust, met de coronacrisis als voorbeeld. Een meer genetwerkte, flexibele manier van samenwerken en beslissen lijkt nodig te zijn, met een grotere rol...report 2021
- document
-
Schreurs, W. (author), Franjkic, N. (author), Kerstholt, J.H. (author), de Vries, P.W. (author), Giebels, E. (author)Aided by the growth of Internet and social media, citizens increasingly organize themselves to communally increase safety in their own neighbourhood. In this context, a prominent type of online self-organization includes online neighbourhood watches. In an exploratory case-study, 214 citizens of one neighbourhood in a medium-sized city in the...article 2020
- document
- Kerstholt, J.H. (author), Vos, P.M. (author), de Koning, L. (author) book 2020
- document
-
Bakker, M.H. (author), van Bommel, M. (author), Kerstholt, J.H. (author), Giebels, E. (author)This study aimed to gain insight into the interplay between citizens’ reactions on Twitter and governmental communications as well as their effects on self‐reliant behaviour and trust. Two experimental studies were conducted. In Study 1, participants first received other citizens’ reactions followed by the government's communications about how...article 2019
- document
-
Bakker, M.H. (author), Kerstholt, J.H. (author), van Bommel, M. (author), Giebels, E. (author)Decision-making during a crisis is affected by several sources of information and prior knowledge, such as factual (statistical) information, narratives of others, and real-time governmental messages. The present study investigated how two types of information (statistics and narratives) influence helping behavior after the occurrence of a...article 2019
- document
-
Schreurs, W. (author), Kerstholt, J.H. (author), de Vries, P.W. (author), Giebels, E. (author)Although there is a large potential of citizen capital in fighting crime and creating safer neighborhoods, in reality, only a small fraction of citizens is actively participating. This study examines the relationship between different types of actual participation behavior in the police domain from a citizen's stance and 3 different but...article 2019
- document
-
Schreurs, W. (author), Kerstholt, J.H. (author), de Vries, P.W. (author), Giebels, E. (author)Citizens are increasingly expected to take a more participatory role in society, which increases the need for them to be knowledgeable about a wide range of uncertain risks and to properly prepare themselves in case these risks become reality. To date, most attention regarding risk preparedness has focused on natural hazards. In the past decade,...article 2019
- document
-
Bakker, M.H. (author), van Bommel, M. (author), Kerstholt, J.H. (author), Giebels, E. (author)In this paper we investigated to what extent the willingness of people to take advice from the local government, people’s feelings of collective efficacy and empowerment, and their relationship with the local government, is dependent on whether the local government was accountable for the crisis or not. In addition, we were interested in the...article 2018
- document
-
Kerkhoff, W. (author), Stoel, R.D. (author), Mattijssen, E.J.A.T. (author), Berger, C.E.H. (author), Didden, F.W. (author), Kerstholt, J.H. (author)In 2015 and 2016 the Central Unit of the Dutch National Police created and submitted 21 cartridge case comparison tests as real cases to the Netherlands Forensic Institute (NFI), under supervision of the University of Twente (UT). A total of 53 conclusions were drawn in these 21 tests. For 31 conclusions the underlying ground truth was "positive...article 2018
- document
-
Gutteling, J.M. (author), Terpstra, T. (author), Kerstholt, J.H. (author)Since November 2012, Dutch civil defense organizations employ NL-Alert, a cellular broadcast-based warning system to inform the public. Individuals receive a message on their mobile phone about the actual threat, as well as some advice how to deal with the situation at hand. This study reports on the behavioral effects of NL-Alert (n = 643). The...article 2018
- document
-
Kalkman, J.P. (author), Kerstholt, J.H. (author), Roelofs, M.L. (author)Given their different views and interests, how do liaisons in interorganizational crisis response teams negotiate collective decisions? We conducted an experiment with eight crisis response teams to answer this question. Taking a bureau-political view, we find that liaisons make decisions by following one of two decision-making pathways. First,...article 2018
- document
-
Bakker, M.H. (author), van Bommel, M. (author), Kerstholt, J.H. (author), Giebels, E. (author)In this paper we investigated to what extent the willingness of people to take advice from the local government, people’s feelings of collective efficacy and empowerment, and their relationship with the local government, is dependent on whether the local government was accountable for the crisis or not. In addition, we were interested in the...article 2018
- document
-
Kerstholt, J.H. (author), de Vries, A. (author)De politie maakt steeds meer gebruik van de capaciteit, kennis en kunde van burgers, vooral in de context van Gebiedsgebonden Politiewerk (GGP). Sociale media en nieuwe technologie spelen hierbij een belangrijke rol, omdat ze nieuwe mogelijkheden creëren voor verdergaande samenwerking. Daarnaast is er een trend dat burgers meer initiatieven gaan...article 2018
- document
-
Kerstholt, J.H. (author)Van het boek: Het belangrijkste wetenschappelijke nieuws volgens 193 'briljante geesten'. Bijna dagelijks worden we getrakteerd op nieuwe wetenschappelijke bevindingen. Soms zijn ze van wereldbelang, maar vaak is het de waan van de dag. Of het nu gaat om nieuwe dieetvoorschriften, technologische doorbraken of voorspellingen over...bookPart 2017
- document
-
Kerstholt, J.H. (author), Duijnhoven, H.L. (author), Paton, D. (author)Worldwide there is a growing need for citizens to prepare for environmental risks to mitigate potential adversity. In order to predict preparedness, behavioral models typically used variables at an individual level of analysis, such as risk perception and assessment of the effectiveness of possible actions (response-efficacy). The present study...article 2017
- document
-
Bakker, M.H. (author), Kerstholt, J.H. (author), Giebels, E. (author)This study aimed to gain insight into the (combined) effects of risk and crisis communication on adequate behaviour during a crisis situation. In addition, it adds to the existing literature by examining the effects of risk and crisis communication on psychological factors that are involved in decision-making during a crisis. This study,...article 2017