Print Email Facebook Twitter Social engineering and the disclosure of personal identifiable information Title Social engineering and the disclosure of personal identifiable information: Examining the relationship and moderating factors using a population-based survey experiment Author van de Kleij, R. van't Hoff—De Goede, S. van de Weijer, S. Leukfeldt, R. Publication year 2023 Abstract People tend to disclose personal identifiable information (PII) that could be used by cybercriminals against them. Often persuasion techniques are used by cybercriminals to trick people to disclose PII. This research investigates whether people can be made less susceptible to persuasion by reciprocation (i.e., making people feel obligated to return a favor) and authority, particularly in regard to whether information security knowledge and positive affect moderate the relation between susceptibility to persuasion and disclosing PII. Data are used from a population-based survey experiment that measured the actual disclosure of PII in an experimental setting (N=2426). The results demonstrate a persuasion–disclosure link, indicating that people disclose more PII when persuaded by reciprocation, but not by authority. Knowledge of information security was also found to relate to disclosure. People disclosed less PII when they possessed more knowledge of information security. Positive affect was not related to the disclosure of PII. And contrary to expectations, no moderating effects were found of information security knowledge nor positive affect on the persuasion–disclosure link. Possible explanations are discussed, as well as limitations and future research directions Subject CybersecurityData breachSelf-disclosureCybercrimePersuasion techniquesInformationSecurity knowledgePositive affect To reference this document use: http://resolver.tudelft.nl/uuid:9e2089a0-a466-4897-b874-417d10804a4f TNO identifier 984356 Source Journal of Criminology, Epub 1-16 Document type article Files To receive the publication files, please send an e-mail request to TNO Library.