Title
Effects of reliance support on team performance by advising and adaptive autonomy
Author
van Maanen, P.P.
Wisse, F.
van Diggelen, J.
Beun, R.J.
Publication year
2011
Abstract
Problems with estimating trust in information sources are common in time constraining and ambiguous situations and often lead to a decrease of team performance. Humans lack the resources to track the integrity of information and thus tend to over- or under-rely on advice from support systems. Two types of adaptive team support have been developed and evaluated that are intended to support human-computer teams in estimating trust appropriately and making appropriate reliance decisions thereof. The first adaptive system (graphical support) supports by communicating the estimated degree of over- or under-trust. The second system (adaptive autonomy) takes over a reliance decision when this estimation exceeds a certain threshold. The two types of support were implemented in a multi-agent environment where human operators and Unmanned Aerial Vehicles (UAVs) work together on a target classification task. We evaluated the two support types in terms of team performance, satisfaction and effectiveness and obtained promising results. © 2011 IEEE.
Subject
Human
PCS - Perceptual and Cognitive Systems
BSS - Behavioural and Societal Sciences
Psychology
Information Society
Adaptive autonomy
Human operator
Human-computer
Information sources
Multi-agent environment
Support systems
Support types
Target Classification
Team performance
Adaptive systems
Intelligent agents
Unmanned aerial vehicles (UAV)
Unmanned vehicles
Estimation
To reference this document use:
http://resolver.tudelft.nl/uuid:99df4084-90cc-4dc6-ad7d-49acfdec653d
DOI
https://doi.org/10.1109/wi-iat.2011.117
TNO identifier
442954
ISBN
9780769545134
Source
2011 IEEE/WIC/ACM International Conference on Intelligent Agent Technology, IAT 2011, 22 August 2011 through 27 August 2011, Lyon. Conference code: 87129, 2, 280-287
Series
Proceedings - 2011 IEEE/WIC/ACM International Conference on Intelligent Agent Technology, IAT 2011
Article number
6040791
Document type
conference paper