Feedback to renal transplant patients in a self-management support system

Wang, W.; Brinkman, W.-P.; Rövekamp, T.J.M.; van der Boog, P.; Alpay, L.; Neerincx, M.A.

doi:10.1145/2448136.2448168

Feedback to renal transplant patients in a self-management support system

Title

Feedback to renal transplant patients in a self-management support system

Author

Wang, W.
Brinkman, W.-P.
Rövekamp, T.J.M.
van der Boog, P.
Alpay, L.
Neerincx, M.A.

Publication year

2012

Abstract

Motivation - A key function of a future self-management support system (SMSS) for renal transplant patients is to provide feedback about their health status. This study investigates patients' understanding, preference, and trust of such feedback. Research approach - Three types of feedback form, namely simplicity, empathy, and empowerment, were designed and tested with 12 non-patients. The task completeness and the participants' preference were compared. Findings - The users did trust the empowerment feedback more than other feedback. Furthermore, the feedback types seemed to influence users' ability of reporting their previous days' health status. Research limitations/Implications - This research worked out three feedback types and provided insight into their effectiveness and preference. However, the number of participants was small, and they were non-patients, highly educated and relatively young. Originality/Value - This research investigated different feedback types for self-management support systems in the healthcare domain. Take away message - The different way of presenting the same information might influence users' trust and understanding of their health status. Copyright 2012 ACM.

Subject

Human
LS - Life Style PCS - Perceptual and Cognitive Systems
BSS - Behavioural and Societal Sciences
Healthy for Life
Healthy Living
Feedback
Renal transplant patient
Self-management support system
Trust
Usability