Title
A we-centric telecom service for police officers to support communication
Author
Steen, M.G.D.
van Eijk, R.
de Koning, N.
Reitsema, E.
TNO Informatie- en Communicatietechnologie
Contributor
Filipe, J. (editor)
Cordeiro, J. (editor)
Cardoso, J. (editor)
Publication year
2008
Abstract
We-centric services are meant to stimulate and facilitate people to communicate and cooperate with others in dynamic or ad-hoc groups. Typically, a we-centric service provides hints and reasons to contact others, and, because these other people receive similar hints and reasons, stimulates and facilitates people to experience "we". The paper describes the development and evaluation of one we-centric service prototype for police officers. We found that key-issues related to developing we-centric services are (1) finding the proper context elements and information sources to take into account when searching for relevant others, (2) presenting the people found and the context of those people in an appropriate way, i.e. with clear explanations and information on their current availability and (3) supporting reciprocal relationships. © 2008 Springer Berlin Heidelberg.
Subject
Group communication
Human-centred design
Human-computer interaction
Mobile social software
Police
Information sources
Telecom services
Computer software
Information systems
Knowledge management
Law enforcement
To reference this document use:
http://resolver.tudelft.nl/uuid:63272a13-7f3b-4f53-a089-2f5cf50d8851
DOI
https://doi.org/10.1007/978-3-540-88710-2_28
TNO identifier
242594
Publisher
Springer, Berlin
Source
Enterprise Information Systems. 9th International Conference, ICEIS 2007, Funchal, Madeira, June 12-16, 2007, Revised Selected Papers, 12, 357-365
Series
Lecture Notes in Business Information Processing
Document type
bookPart