Fostering relatedness between children and virtual agents through reciprocal self-disclosure

Burger, F.; Broekens, J.; Neerincx, M.A.

doi:10.1007/978-3-319-67468-1_10

Fostering relatedness between children and virtual agents through reciprocal self-disclosure

Title

Fostering relatedness between children and virtual agents through reciprocal self-disclosure

Author

Burger, F.
Broekens, J.
Neerincx, M.A.

Contributor

Bredeweg, B. (editor)
Bosse, T. (editor)

Publication year

2017

Abstract

A key challenge in developing companion agents for children is keeping them interested after novelty effects wear off. Self Determination Theory posits that motivation is sustained if the human feels related to another human. According to Social Penetration Theory, relatedness can be established through the reciprocal disclosure of information about the self. Inspired by these social psychology theories, we developed a disclosure dialog module to study the self-disclosing behavior of children in response to that of a virtual agent. The module was integrated into a mobile application with avatar presence for diabetic children and subsequently used by 11 children in an exploratory field study over the course of approximately two weeks at home. The number of disclosures that children made to the avatar during the study indicated the relatedness they felt towards the agent at the end of the study. While all children showed a decline in their usage over time, more related children used the application more, and more consistently than less related children. Avatar disclosures of lower intimacy were reciprocated more than avatar disclosures of higher intimacy. Girls reciprocated disclosures more frequently. No relationship was found between the intimacy level of agent disclosures and child disclosures. Particularly the last finding contradicts prior child-peer interaction research and should therefore be further examined in confirmatory research.

Subject

Human & Operational Modelling
PCS - Perceptual and Cognitive Systems
ELSS - Earth, Life and Social Sciences
Computer science
Computers
Field studies
Mobile applications
Novelty effects
Peer interactions
Penetration theory
Self-determination theories
Self-disclosure
Social psychology
Artificial intelligence