Print Email Facebook Twitter Inclusive design and anthropological methods to create technological support for societal inclusion Title Inclusive design and anthropological methods to create technological support for societal inclusion Author Cremers, A.H.M. Jansen, Y.J.F.M. Neerincx, M.A. Schouten, D. Kayal, A. Publication year 2014 Abstract Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. They include ageing people, people with low literacy skills, non-natives, but also children. They could all be supported by information and communication technology (ICT), but only if this technology is designed to fit their (cognitive) abilities. Inclusive design theory and methods have already been developed to support participatory design, but they should benefit more from insights of qualitative research and analysis methods developed in the field of anthropology. This allows identifying and interpreting theory-based patterns in generic user needs and human values. We present two case studies of how these methods have been applied to develop ICT for self-reliance of various target groups. By incorporating pattern descriptions in the 'situated Cognitive Engineering' framework, this knowledge becomes available for future ICT design and development processes, for other target groups and application areas. © 2014 Springer International Publishing. Organisation: Subject Human Performances Resilient OrganisationsPCS - Perceptual and Cognitive Systems WHC - Work, Health and CareELSS - Earth, Life and Social SciencesWorkplaceInformation SocietySituated Cognitive EngineeringDesignEducationGroup theoryHuman computer interactionCognitive engineeringCultural probesFocus groupsGrounded theoryICTInterviewObservationSelf-relianceInformation technology To reference this document use: http://resolver.tudelft.nl/uuid:fcb6e34d-8295-4452-ad59-eeab527da9f9 DOI https://doi.org/10.1007/978-3-319-07437-5_4 TNO identifier 513376 ISSN 1611-3349 Source 8th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, 22 June 2014 through 27 June 2014, Heraklion, 8513 LNCS (PART 1), 31-42 Series Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) Document type conference paper Files To receive the publication files, please send an e-mail request to TNO Library.