Title
New ways of working: Does flexibility in time and location of work change work behavior and affect business outcomes?
Author
Blok, M.M.
Groenesteijn, L.
Schelvis, R.
Vink, P.
Publication year
2012
Abstract
In the changing modern economy some new factors have been addressed that are of importance for productivity and economic growth, such as human skills, workplace organization, information and communication technologies (ICT) and knowledge sharing. An increasing number of companies and organizations are implementing measures to better address these factors, often referred to as 'the New Ways of Working (NWW)'. This consists of a large variety of measures that enable flexibility in the time and location of work. Expectations of these measures are often high, such as a reduction in operating costs and an increase of productivity. However, scientific proof is still lacking, and it is worth asking whether al these implementations actually cause a change in work behavior and effect business outcomes positively. This article describes a case study of three departments (total of 73 employees) that changed from a traditional way of working towards a new way of working. Questionnaires and a new developed objective measurement system called 'work@task' were used to measure changes in work behavior (i.e. increased variation in work location, work times and a change towards NWW management style) and the effect on business objectives such as knowledge sharing, employees satisfaction, and collaboration. © 2012 - IOS Press and the authors. All rights reserved.
Subject
Organisation
SP - Sustainable Productivity
BSS - Behavioural and Societal Sciences
Healthy for Life
Healthy Living
business objectives
knowledge worker
new ways of working
task facilitating office
work behavior
To reference this document use:
http://resolver.tudelft.nl/uuid:ee76cdb8-b39b-4a34-b348-022c8cd2c9da
DOI
https://doi.org/10.3233/wor-2012-0800-5075
TNO identifier
452897
ISSN
1051-9815
Source
Work, 41 (SUPPL.1), 5075-5080
Document type
article