Interaction design concepts for a mobile personal assistant

Interaction design concepts for a mobile personal assistant

TNO Technische Menskunde
Nagata, S.F.
van Oostendorp, H.
Neerincx, M.A.

2004

The Personal Assistant for onLine Services (PALS) project aims to develop an intelligent interface that facilitates efficient user interaction through personalization and context awareness with commerce web sites on a handheld device. The types of assistance services and interaction support represented by a mobile personal assistant have been investigated in the PALS project. Scenario Based Design was used to develop the PALS framework for the personal assistance services, generic scenarios and a usage model. The service concepts (e.g. direct, solicited, non-solicited, independent) characterize interaction between the user and virtual assistant during mobile web tasks. The generic scenarios and usage model aid to develop design and interaction of the PALS interface. A theme of "personal customer support" through an attentive interactive display can aid user acceptance of mobile web task assistance

Interaction design
Mobile devices
Personal assistance
Context- awareness
Customer support
Efficient user interaction
Hand held device
Intelligent interface
Interaction design
Interactive display
Mobile web
On-line service
Personal assistants
Personalizations
Scenario-based design
Usage models
User acceptance
Electric currents
Graphical user interfaces
Mobile devices
Portable equipment
Positron annihilation spectroscopy
Design

http://resolver.tudelft.nl/uuid:e7baa05d-2d68-457c-98e3-e811ed43c644

13480

Proceedings of the SIGCHI.NL Conference. Amsterdam, The Netherlands: SIGCHI.NL Publishing, 1-4

conference paper