Using gaming and resilience engineering principles to energize a situated resilience training of front-end operators and managers
van der Vorm, J.K.J.
van der Beek, F.A.
Walls, L. (editor)
Revie, M. (editor)
Bedford, T. (editor)
Operational resilience is critical for organizations to be successful. It allows for continued safe operations under uncertain and shifting circumstances in everyday, emergency and crisis situations. It also allows the organization to progress by learning from how it deals with unexpected situations. Enabling the organization to appreciate, nurture and improve its inherent rudimentary resilient and adaptive capacities requires an organizational environment providing accountability, legitimacy and a space of maneuver in sync with what is needed as perceived from the operation. This is particularly important when operating in an environment dominated by compliance-oriented safety regulations and standards. The objective of this paper is to demonstrate how operational resilience practices in organizations can benefit from the TORC approach, taking advantage from resilience engineering principles.
To reference this document use:
Work and Employment
Urban Mobility & Environment
SUMS - Sustainable Urban Mobility and Safety
ELSS - Earth, Life and Social Sciences
Risk, Reliability and Safety: Innovating Theory and Practice, Proceedings 26th European Safety and Reliability Conference, ESREL 2016, 25-29 September 2016, Glasgow, Scotland, UK, 2246-2253