Print Email Facebook Twitter Aggression accounted: Costs of aggressive behavior and violence at work, benefits of preventive measures Title Aggression accounted: Costs of aggressive behavior and violence at work, benefits of preventive measures Author Koningsveld, E. Contributor Gobel, M. (editor) Christie, C. (editor) Zschernack, S. (editor) Todd, A. (editor) Mattison, M. (editor) Publication year 2011 Abstract In many countries, aggression and violence at work are an increasing problem . Public services, like police, ambulances, hospitals, fire brigade, and civil services, seem to be confronted with relatively many of the incidents. Employees suffer from verbal abuse, discrimination, sexual harassment, intimidation and threatening, or even physical harassment. There is a general understanding of effects, mostly based on incidents in their own organization. But there is no insight into the actual costs of incidents and in the benefits of prevention. For these, a method and a tool were developed. Calculations help to enhance the understanding and to promote prevention. Subject OrganisationSP - Sustainable ProductivityEELS - Earth, Environmental and Life SciencesViolenceWorkAggressionBehaviorPreventionEffects of interventionsCost effectivenessGood employership To reference this document use: http://resolver.tudelft.nl/uuid:dff5ed79-9e5f-4643-81b8-798b7a8b7a5c TNO identifier 868495 Publisher IEA, Santa Monica ISBN 097681434X Source Tenth International Symposium on Human factors in organizational design and management, Grahamstown, Eastern Cape, South Africa, April 4-6, 2011, I 89-94 Document type conference paper Files To receive the publication files, please send an e-mail request to TNO Library.