Virtual reality negotiation training increases negotiation knowledge and skill

Virtual reality negotiation training increases negotiation knowledge and skill

Broekens, J.
Harbers, M.
Brinkman, W.
Jonker, C.
van den Bosch, K.
Meyer, J.J.C.

Nakano, Y. (editor)

2012

In this paper we experimentally investigate learning effects of a rigourously set up virtual reality (VR) negotiation training. We discuss the design of the system in detail. Further, we present results of an experiment (between subject; three experimental conditions: control, training once, repeated training; n=42) investigating learning effects of VR training with three different effect measures. We measure in-game (non-transferred) negotiation outcome operationalized as the utility of the final bid proposed by the subject. We measure in-game (non-transferred) conversation skill operationalized as the number of times participants select responses that open the conversation towards finding underlying concerns minus the number of times a subject selects responses directing the conversation towards fixing issues prematurely. Third, we measure negotiation knowledge operationalized as a rating expressing the subjects' reflection quality upon filmed negotiation scenes (knowledge transfer). In addition to main effects, we analyze the effect of reflection on the subjects in-game learning. Our results show that VR training significantly increases negotiation knowledge. Further, our results show that both VR training as well as reflection increases conversation skill. Finally we found a marginally significant effect of training on in-game negotiation outcome. Overall our results show that VR training alone can be sufficient to increase negotiation knowledge and skills. However, as neither training nor reflection showed a significant effect on outcome, we postulate that other types of instruction (e.g., instruction and structured feedback) is needed for trainees to use the information gained during the joint exploration phase of a negotiation for the construction of a bid. Our results are particularly important given the sparse availability of experimental studies that show learning effects of VR negotiation training, and gives additional support to those studies that do report positive effects such as the evaluations of the BiLAT system.

Human
TPI - Training & Performance Innovations
BSS - Behavioural and Societal Sciences
Training
Information Society
Conversation skills
Experimental conditions
Experimental studies
Exploration phase
Learning approach
Learning effects
Negotiation outcomes
Subject experiment
Engineering controlled terms
Intelligent virtual agents
Engineering main heading
Personnel training

http://resolver.tudelft.nl/uuid:df1f5aa9-0167-4d07-9e0e-4ab3d5d61760

461895

Springer, Berlin ; Heidelberg

Proceedings of the Inteligent Virtual Agents (IVA) Held at: Santa Cruz, CA, 218-230

LNAI Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

conference paper