Increasing the learning potential from events: Case studies

Increasing the learning potential from events: Case studies

Drupsteen, L.
Bos, E.
Groeneweg, J.
Zwetsloot, G.I.J.M.

2013

Learning from incidents is a subject that is important to most organizations. We see the 'learning from incidents processes' as a set of processes from reporting an incident to verifying the effectiveness of the measures taken. This study aims to identify how learning can be more successful and more efficient, by identifying conditions that influence the learning processes. To structure these conditions a framework of the learning process consisting of five phases is used and as a starting point four initial categories of conditions were extracted from the literature. After four cases studies on how organizations learn from a specific incident, these initial categories were renamed and an extra category was added, resulting in five categories representing conditions to address to use more learning potential: people, communications, information quality, organizational aspects (culture) and formal conditions or resources. © 2013, AIDIC Servizi S.r.l.

Organisation
SHB - Safe & Healthy Business
BSS - Behavioural and Societal Sciences
Work and Employment
Safety
Healthy Living
Information quality
Learning from incidents
Learning potential
Learning process
Organizational aspects
Industrial engineering
Engineering

http://resolver.tudelft.nl/uuid:d77eced8-ae10-4bb4-9eff-a1e800831fe4

https://doi.org/10.3303/cet1331073

473199

1974-9791

Chemical Engineering Transactions, 31, 433-438

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