Expectation management in child-robot interaction

Expectation management in child-robot interaction

Ligthart, M.
Henkemans, O.B.
Hindriks, K.
Neerincx, M.A.

2017

Children are eager to anthropomorphize (ascribe human attributes to) social robots. As a consequence they expect a more unconstrained, substantive and useful interaction with the robot than is possible with the current state-of-the art. In this paper we reflect on several of our user studies and investigate the form and role of expectations in child-robot interaction. We have found that the effectiveness of the social assistance of the robot is negatively influenced by misaligned expectations. We propose three strategies that have to be worked out for the management of expectations in child-robot interaction: 1) be aware of and analyze children's expectations, 2) educate children, and 3) acknowledge robots are (perceived as) a new kind of 'living' entity besides humans and animals that we need to make responsible for managing expectations. © 2017 IEEE. IEEE Robotics and Automation Society (RA); Institute of Electrical and Electronics Engineers (IEEE); Institute of Systems and Robotics - University of Coimbra; Korea Robotics Society (KROS); The Robotics Society of Japan (RSJ)

Human & Operational Modelling
PCS - Perceptual and Cognitive Systems
ELSS - Earth, Life and Social Sciences
Economic and social effects
Child-robot interactions
Human attributes
Social robots
State of the art
User study
Human robot interaction

http://resolver.tudelft.nl/uuid:d33af8e6-6efb-4afc-8299-ade5f3a30b7c

https://doi.org/10.1109/roman.2017.8172412

788534

Institute of Electrical and Electronics Engineers Inc.

9781538635186

26th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2017. 28 August 2017 through 1 September 2017, 916-921

8172412

conference paper