Print Email Facebook Twitter A computer assistant for remote collaborative troubleshooting of domestic medical instruments Title A computer assistant for remote collaborative troubleshooting of domestic medical instruments Author Blanson Henkemans, O.A. Sawirjo, V.M. van der Mast, C.A.P.G. Neerincx, M.A. Lindenberg, J. TNO Defensie en Veiligheid Publication year 2008 Abstract Patients suffering from chronic illness, such as diabetes, use various domestic instruments as part of their selfcare. For older adults, there is a need for assistance to use the instruments adequately and to solve technical failures. Following the eHealth concept, we designed a computer assistant for an older adult and a technical specialist, which supports remote collaborative troubleshooting which tailors the feedback to the users' needs. We evaluated two feedback styles, i.e., cooperative and directive, in the TNO Experience lab, with older and younger adults playing the role of patient and technical specialist, respectively, in "failure scenarios". Results show that most effective troubleshooting occurs with teams consisting of a older patient receiving cooperative feedback and a younger technical specialist receiving directive feedback. In addition, the patient experienced more effort than the technical specialist. Further, different personal characteristics had moderating effects on the evaluation of the feedback styles. Our study concluded that different user groups require different feedback styles and that computer assistance for remote collaborative troubleshooting will be optimal when this feedback is personalized. Subject Computer assistantCSCWeHealthMedical instrumentsPersonalized feedbackTroubleshootingTechnologyTelecommunication servicesChronic illnessComputer assistantCSCWeHealthInternational conferencesMedical instrumentsModerating effectsOlder adultsPersonal characteristicsPersonalized feedbackPervasive ComputingTechnical failuresTroubleshootingUser groupsHealth To reference this document use: http://resolver.tudelft.nl/uuid:ca249747-b6d3-4dde-be15-b3d3f5de0348 DOI https://doi.org/10.1109/pcthealth.2008.4571092 TNO identifier 181575 ISBN 9789639799158 Source 2nd International Conference on Pervasive Computing Technologies for Healthcare 2008, PervasiveHealth , 30 January 2008 through 1 February 2008, Tampere, 73503 Article number 4571092 Document type conference paper Files To receive the publication files, please send an e-mail request to TNO Library.