Title
Organizing innovation to deliver financial services to the base of the Pyramid
Author
Posthumus, B.
van den Homberg, M.J.C.
de Boer, J.
Klarsfeld, L.
Chevrollier, N.
Jaspert, T.
Publication year
2013
Abstract
Over the past twenty years, the number of mobile phone subscriptions has risen from 12 million to more than six billion. 75% of the world has access to a mobile phone and the developing world is now more mobile than the developed world. However, the growth of non-voice services on these mobiles for the Base of the Pyramid users is still at the start of its growth curve. Drawing from a study of 50 case studies in financial services, this paper examines how the innovation for financial services was organized using a framework of six elements. It shows the importance of government support (both as regulator and as (launching) customer), the need for trust delivered by expansion of existing strong brands, embeddedness by using local agents and capacity building of these agents and the customers. © 2013 The Authors.
Subject
BSS - Behavioural and Societal Sciences
Organisation Human
Information Society
Infostructures
Base of the Pyramid
Innovation process
Mobile financial services
Developing countries
Mobile communication
SBA - Strategic Business Analysis NO - Networked Organisations HOI - Human Behaviour & Organisational Innovations
To reference this document use:
http://resolver.tudelft.nl/uuid:947e63e4-2be9-463a-a292-b47914ffcf44
TNO identifier
489104
Source
2013 IST-Africa Conference and Exhibition, IST-Africa 2013, 29-31 May 2013, Nairobi, Africa
Document type
conference paper