Teleknowledge, knowledge-at-a-distance

Teleknowledge, knowledge-at-a-distance

Westermeijer, E.
Post, W.P.
Keijer, W.
Gillis, M.P.W.
TNO Technische Menskunde TNO Fysisch en Elektronisch Laboratorium

2003

Manning reduction on future navy ships is a necessity if a significant reduction in operating costs and a solution to the availability problem of highly specialized personnel are to be achieved. One way to accomplish this is to remove knowledge and expertise that is only required for infrequently occurring tasks (e.g. system malfunction diagnosis) from the ship to a central facility on shore or on another ship. However, not all tasks are eligible for “teleknowledge”, and both the crew on board and the teleknowledge operators in the central facility will need to be supported with the proper tools to ensure the current performance level. This paper will give a view on the potential applications, requirements and limitations of teleknowledge on future navy vessels. Issues like the kind of knowledge that has to be transmitted (the methodology), how this transmission must take place and what psycho-social boundaries and risks must be taken into account are investigated in a study performed in co-operation with two TNO institutes. Teleknowledge is not totally new within the navy. RNLN experiences will be presented and the possibility to improve the use of the existing teleknowledge equipment and organization structure with the outcome of this study will be explored.

Defence
Crew reduction
Knowledge based systems
Mediated communication
Computer support
Collaborative learning
Collaboration systems
Navy ships

http://resolver.tudelft.nl/uuid:816739a1-8fda-461a-acad-58d787dbdd5f

12261

Naval Sea Systems Command (NSSC), Washington, D.C.

Proceedings 13th International Ship Control Systems Symposium - SCSS 2003, 7-9 April 2003, Orlando, FL, USA,

Paper 99

conference paper