Title
Team Communication Patterns in Critical Situations
Author
van den Oever, F.
Schraagen, J.M.C.
Publication year
2021
Abstract
Teams operating in time-pressured, dynamic environments frequently need to cope with critical situations varying in complexity and hazard. To cope with critical situations, teams may have to adapt their communication processes. Adaptation of team communication processes has been studied mostly at short time frames (minutes). Literature on adapting communication at longer time frames is limited (hours, relative to minutes). We used the relational event model to compare team communication in critical and noncritical situations of pediatric cardiac surgeries and Apollo 13 flight director’s voice loops. Teams showed some flattening of communication structures in critical situations. Both teams maintained institutional roles and displayed closed-loop and information-seeking communication. Communication patterns may change further with increasing criticality. The exact way teams adapt to critical situations may differ depending on team, team size and situation. Findings may inform team training procedures or team structure development.
Subject
Resilience
Adaptation
Team communication
Coordination
Relational event framework
To reference this document use:
http://resolver.tudelft.nl/uuid:6a8bf740-6677-4ff5-bd52-b04f160f2d46
DOI
https://doi.org/10.1177/1555343420986657
TNO identifier
946997
Source
Journal of Cognitive Engineering and Decision Making, Epub 26 January
Document type
article