Satisficing and the Use of Keyboard Shortcuts: Being Good Enough Is Enough?

Satisficing and the Use of Keyboard Shortcuts: Being Good Enough Is Enough?

Tak, S.
Westendorp, P.
van Rooij, I.

2013

Keyboard shortcuts are generally accepted as the most efficient method for issuing commands, but previous research has suggested that many people do not use them. In this study we investigate the use of keyboard shortcuts further and explore reasons why they are underutilized by users. In Experiment 1, we establish two baseline findings: (1) people infrequently use keyboard shortcuts and (2) lack of knowledge of keyboard shortcuts cannot fully account for the low frequency of use. In Experiments 2 and 3, we furthermore establish that (3) even when put under time pressure users often fail to select those methods they themselves believe to be fastest and (4) the frequency of use of keyboard shortcuts can be increased by a tool that assists users learning keyboard shortcuts. We discuss how the theoretical notion of ‘satisficing’, adopted from economic and cognitive theory, can explain our results.

Human
PCS - Perceptual and Cognitive Systems
BSS - Behavioural and Societal Sciences
Informatics
Information Society

http://resolver.tudelft.nl/uuid:555c0bd9-5994-4b28-b9ed-3f6f834f015e

https://doi.org/10.1093/iwc/iwt016

466936

Interacting with computers, 25 (1)

article