Title
Expectation changes and team characteristics in a participatory design process
Author
Bazley, C.M.
de Jong, A.
Vink, P.
Publication year
2012
Abstract
A human factors specialist researched the expectations of a culturally and professionally diverse team throughout a year long participatory design process of a large processing facility. For a deeper understanding of high-level team expectations and characteristics, the specialist collected data and information through in-situ ethnography and traditional case study methods, personal interviews, and a questionnaire that included a likert scale rating for expectation levels. Results found that expectation levels rated extremely satisfied for individual team members and the overall team itself before and during the participatory process. In contrast, expectations for upper management from the team were satisfied before the participatory process, but changed to uncertain, to unsatisfied, to extremely unsatisfied during the process. Additionally, the participatory design team exhibited high-level team characteristics to include honesty, competence, commitment, communication, creativity, and clear expectations.
Subject
Organisation
SP - Sustainable Productivity
BSS - Behavioural and Societal Sciences
Healthy for Life
Workplace
Healthy Living
Expectations
Team Characteristics
Participatory Design Process
Control Room Design
Diversity
To reference this document use:
http://resolver.tudelft.nl/uuid:4e9f3cea-64a7-4629-90a4-0573f681d5f7
DOI
https://doi.org/10.3233/wor-2012-1030-2616
TNO identifier
575021
ISSN
1051-9815
Source
Work, 41 (SUPPL.1), 2616-2624
Bibliographical note
zelfde artikel op p. 5099-5107
Document type
article