Print Email Facebook Twitter New ways of working: Does flexibility in time and location of work change work behavior and affect business outcomes? Title New ways of working: Does flexibility in time and location of work change work behavior and affect business outcomes? Author Blok, M.M. Groenesteijn, L. Schelvis, R. Vink, P. Publication year 2012 Abstract In the changing modern economy some new factors have been addressed that are of importance for productivity and economic growth, such as human skills, workplace organization, information and communication technologies (ICT) and knowledge sharing. An increasing number of companies and organizations are implementing measures to better address these factors, often referred to as 'the New Ways of Working (NWW)'. This consists of a large variety of measures that enable flexibility in the time and location of work. Expectations of these measures are often high, such as a reduction in operating costs and an increase of productivity. However, scientific proof is still lacking, and it is worth asking whether al these implementations actually cause a change in work behavior and effect business outcomes positively. This article describes a case study of three departments (total of 73 employees) that changed from a traditional way of working towards a new way of working. Questionnaires and a new developed objective measurement system called 'work@task' were used to measure changes in work behavior (i.e. increased variation in work location, work times and a change towards NWW management style) and the effect on business objectives such as knowledge sharing, employees satisfaction, and collaboration. © 2012 - IOS Press and the authors. All rights reserved. Subject OrganisationSP - Sustainable ProductivityBSS - Behavioural and Societal SciencesHealthy for LifeHealthy Livingbusiness objectivesknowledge workernew ways of workingtask facilitating officework behavior To reference this document use: http://resolver.tudelft.nl/uuid:3dbd9a28-a534-4ff2-937c-3b266db9ff42 DOI https://doi.org/10.3233/wor-2012-1028-2605 TNO identifier 452892 ISSN 1051-9815 Source Work, 41 (SUPPL.1), 2605-2610 Document type article Files To receive the publication files, please send an e-mail request to TNO Library.