A Typology for Applications of Public Sector AI
van Veenstra, A.F.
: The use of Artificial Intelligence (AI) in the public sector is on the rise. Yet, there is no clear definition of AI. While AI is considered to be useful for process optimizing and efficiency, there are also concerns for its impact on citizens, for example regarding transparency and discrimination. For this reason it is important to understand how and for which purpose AI is being used within government. Few explorative studies have provided fragmented insight into how AI is used in the public sector, but a clear overview of typical applications is still lacking. To support insight into public sector use of AI, this paper develops a typology for applications of public sector AI. This typology is based on a literature review. Based on the literature, we find eight types of applications of public sector AI. In further research, we will validate this typology with evidence from practice.
To reference this document use:
Public sector AI
Environment & Sustainability
CEUR Workshop Proceedings, 2021 Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference, EGOV-CeDEM-ePart 2021, 7 September 2021 through 9 September 2021, 121-128