Title
A tool to quickly increase knowledge for effective coordination in crises
Author
de Koning, L.
van Dongen, C.J.G.
Thönissen, F.H.
Essens, P.J.M.D.
de Vries, T.
Contributor
Benaben, F. (editor)
Lauras, M. (editor)
Comes, T. (editor)
Montarnal, A. (editor)
Hanachi, C. (editor)
Publication year
2017
Abstract
In complex crises, coordination between organizations is challenging. Knowledge needed to coordinate, like responsibilities, capabilities and interdependencies between tasks are often not known or not communicated systematically. As a result, coordination develops gradually and causes confusion. In this paper we describe an approach and tool called 'Profiler', that focuses on quickly increasing knowledge and understanding about the participating organizations while preparing for, or at the beginning of a crisis. Profiler was evaluated during an exercise of 1 Civil Military Coordination Battalion (1CIMICbat). Teams consisting of functional specialists performed a damage and needs assessments after a flooding. The results show that participants that used Profiler increased their knowledge and integrated understanding, when this was initially lacking. Further, participants with improved knowledge and integrated understanding, coordinated more within and between teams, when they perceived to be interdependent. Our results point in the direction that coordination effectiveness and efficiency may be improved with our approach. et al.; Information Systems for Crisis Response and Management (ISCRAM); Iterop; KIMOCE; Safe Cluster; Vinovalie - Les Vignerons Dovalie
Subject
Human & Operational Modelling
HOI - Human Behaviour & Organisational Innovations
ELSS - Earth, Life and Social Sciences
Collaboration
Coordination
Integrated understanding
Preparation
Team knowledge
Coordination reactions
Damage detection
Information management
Information systems
Collaboration
Coordination
Integrated understanding
Preparation
Team knowledge
Human resource management
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http://resolver.tudelft.nl/uuid:0f351ac9-ff8a-4e8e-ad4d-b6c4f19424fa
TNO identifier
781887
Publisher
Information Systems for Crisis Response and Management, ISCRAM
ISSN
2411-3387
Source
14th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2017. 21 May 2017 through 24 May 2017, 220-233
Document type
conference paper