Taking turns in flying with a virtual wingman
van Doesburg, W.
In this study we investigate miscommunications in interactions between human pilots and a virtual wingman, represented by our virtual agent Ashley. We made an inventory of the type of problems that occur in such interactions using recordings of Ashley in flight briefings with pilots and designed a perception experiment to find evidence of human pilots providing cues on the occurrence of miscommunications. In this experiment, stimuli taken from the recordings are rated by naive participants on successfulness. Results show the largest part of miscommunications concern floor management. Participants are able to correctly assess the success of interactions, thus indicating cues for such judgment are present, though successful interactions are better recognized. Moreover, we see stimulus modality (audio, visual or combined) does not influence the ability of participants to judge the success of the interactions. From these results, we present recommendations for further developing virtual wingmen. © 2011 Springer-Verlag.
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PCS - Perceptual and Cognitive Systems
BSS - Behavioural and Societal Sciences
embodied conversational agents
14th International Conference on Human-Computer Interaction, HCI International 2011, 9 July 2011 through 14 July 2011, Orlando, FL. Conference code: 85433, 6762 LNCS (PART 2), 575-584
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)