Title
Understanding, scoping and defining user experience: A survey approach
Author
TNO Informatie- en Communicatietechnologie
Law, E.L.C.
Roto, V.
Hassenzahl, M.
Vermeeren, A.P.O.S.
Kort, J.
Publication year
2009
Abstract
Despite the growing interest in user experience (UX), it has been hard to gain a common agreement on the nature and scope of UX. In this paper, we report a survey that gathered the views on UX of 275 researchers and practitioners from academia and industry. Most respondents agree that UX is dynamic, context-dependent, and subjective. With respect to the more controversial issues, the authors propose to delineate UX as something individual (instead of social) that emerges from interacting with a product, system, service or an object. The draft ISO definition on UX seems to be in line with the survey findings, although the issues of experiencing anticipated use and the object of UX will require further explication. The outcome of this survey lays ground for understanding, scoping, and defining the concept of user experience. Copyright 2009 ACM.
Subject
Definition
Iso
Usability
User experience. survey
To reference this document use:
http://resolver.tudelft.nl/uuid:b250d58f-61fb-4f48-9acf-492cf059adb8
DOI
https://doi.org/10.1145/1518701.1518813
TNO identifier
488298
ISBN
9781605582474
Source
27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009, 4 April 2009 through 9 April 2009, Boston, MA, 719-728
Document type
conference paper