Print Email Facebook Twitter Possibilities to improve the aircraft interior comfort experience Title Possibilities to improve the aircraft interior comfort experience Author Vink, P. Bazley, C. Kamp, I. Blok, M. Publication year 2012 Abstract Comfort plays an increasingly important role in the interior design of airplanes. Although ample research has been conducted on airplane design technology, only a small amount of public scientific information is available addressing the passenger's opinion. In this study, more than 10,000 internet trip reports and 153 passenger interviews were used to gather opinions about aspects which need to be improved in order to design a more comfortable aircraft interior. The results show clear relationships between comfort and legroom, hygiene, crew attention and seat/personal space. Passengers rate the newer planes significantly better than older ones, indicating that attention to design for comfort has proven effective. The study also shows that rude flight attendants and bad hygiene reduce the comfort experience drastically and that a high comfort rating is related to higher "fly again" values. © 2011 Elsevier Ltd and The Ergonomics Society. Subject OrganisationSP - Sustainable ProductivityBSS - Behavioural and Societal SciencesWork and EmploymentWorkplaceHealthy LivingAircraft interiorsCabin comfortLegroomPassengers' opinionAircraft interiorsAirplane designCabin comfortFlight attendantsInterior designsLegroomPassengers' opinionScientific informationArchitectural designAircraftadultaircraftarticlefemalehumanhygieneInternetinterviewmalequestionnairesatisfactionscoring system To reference this document use: http://resolver.tudelft.nl/uuid:1151ea96-782b-4029-ae37-b111c1f63b3f TNO identifier 442919 ISSN 0003-6870 Source Applied Ergonomics, 43 (2), 354-359 Document type article Files To receive the publication files, please send an e-mail request to TNO Library.